Frequently asked questions

Each Beyond Urban partner sets their own cancellation policy. You’ll find the details on the page for each stay, camp & retreat, or activity.

Once you’ve sent your booking request, our partners will review it and get back to you within 24 hours.

You will receive a booking confirmation on your e-mail adress. If you can not find it, please contact hello@beyondurban.se

We mainly offer payments through stripe, there you can choose both debit and credit card. For Malibu Surf House, you can pay via Paypal.

You will receive contact details when you have made your booking.

Should you have a negative experience, please contact Beyond Urban. We prioritize our customers and will do our utmost to resolve the issue.

Our partners are usually flexible, please contact us and we will review your request.

Not finding your answer?

Fill out the form with any question that you might have, and we will get back to you within 24 hours. 

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